Privacy Policy
Effective Date: August 24, 2026
TECH ROOF RESIDENTIAL LLC DBA Your Roofing Pros ("Your Roofing Pros," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request an estimate, communicate with our team, or otherwise interact with us through our website and related services.
1. Information We Collect
We may collect information that you voluntarily provide to us, including your first and last name, phone number, email address, property address, information about your roofing or exterior project, information submitted through website forms, appointment and service information, communications and correspondence with our team, and SMS messaging preferences and consent information.
We may also automatically collect certain information when you visit our website. This may include your IP address, browser type, device type, pages visited, referring website, and general website usage information.
2. How We Use Your Information
We may use the information we collect to respond to inquiries and requests, provide information about our services, provide estimates and proposals, schedule appointments and inspections, communicate with you about your project, provide customer service and support, send requested information, follow up regarding an inquiry or service request, confirm or remind you about appointments, provide project and service updates, improve our website and services, maintain business records, and comply with applicable laws and legal obligations.
If you separately provide the applicable consent, we may also use your information to send promotional or marketing communications.
3. SMS and Text Message Communications
If you voluntarily provide your mobile phone number and affirmatively opt in to receive text messages from Your Roofing Pros, we may send text messages related to your inquiry, estimates, appointments, services, customer support, project communications, and other purposes described at the time of consent.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any text message. For help, reply HELP.
Consent to receive text messages is not a condition of purchasing any goods or services.
Where promotional or marketing text messages are offered, Your Roofing Pros will obtain the applicable marketing consent separately from consent for customer-care or transactional communications.
4. SMS Consent Information
When you opt in to receive text messages from us, we may retain information about your consent, including your phone number, the date and time of consent, the method or form through which consent was provided, and other information reasonably necessary to document and manage your SMS preferences.
We may use this information to provide requested communications, manage your messaging preferences, honor opt-out requests, and demonstrate compliance with applicable messaging requirements.
5. How We Share Information
We may share information with service providers that assist us with our business operations, including website hosting and functionality, customer relationship management, appointment scheduling, communications, SMS and telephone services, customer service, data storage, analytics, marketing, and other business operations.
These service providers may process information on our behalf as necessary to provide services to us.
We do not sell or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.
We may also disclose information when reasonably necessary to comply with applicable laws or legal requirements, respond to lawful requests from governmental authorities, protect our rights, property, or safety, prevent fraud or unauthorized activity, or enforce our agreements and policies.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand website usage, improve functionality, and evaluate the effectiveness of our marketing.
Cookies may collect information such as browser type, device information, pages viewed, referring pages, and general website activity.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Third-Party Services and Links
Our website may use third-party services to support forms, communications, scheduling, analytics, website functionality, and other business operations.
Our website may also contain links to third-party websites.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not operate. We encourage you to review the privacy policies of third-party services before providing them with personal information.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and service records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
SMS consent and opt-out information may be retained as necessary to manage messaging preferences and document compliance.
10. Your Choices and Rights
You may contact us regarding personal information we maintain about you, subject to applicable law.
You may request information about how your personal information is used, request correction of inaccurate information, or request deletion of information where applicable.
You may opt out of SMS communications at any time by replying STOP. For assistance with SMS communications, reply HELP.
Certain requests may be subject to applicable legal requirements and limitations.
11. Children's Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.
When we make changes, we will post the updated Privacy Policy on this page and update the effective date.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.
Your Roofing Pros | 1529 Sam Rittenberg Boulevard, Suite I, Charleston SC 29407 | (843) 917-6707 | [email protected]
Your Roofing Pros
1529 Sam Rittenberg Boulevard, Suite I, Charleston SC 29407
(843) 917-6707
Copyright © 2026, Your Roofing Pros, LLC. All rights reserved.
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